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I told you last time that active listening had some drawbacks. That is because the human body has one serious flaw. Your ears and your mouth do not work at the same time. And by your mouth, I also mean your internal mouth, the thoughts running through your head. Active listening teaches you to consciously …
Our second coaching skill is Feedback. We have talked previously about the different types of feedback and how to deliver them. As we go through the coaching skills you will start to see how these skills are being used in the feedback model we discussed. Often a coaching session between manager and subordinate, of whatever …
Regardless of your intentions, people judge you as being confident or arrogant by your speaking habits and their own self-confidence and histories. You can’t control their judgment but you can assess if your speaking habits could be misunderstood as self-serving. Then you can practice presenting in ways that demonstrate your confidence. Signs of arrogance Even …
Mummy and Daddy need to talk. The Ice Cream. It was a warm Sunday afternoon in England. One of those rare ones, where summer seemed to get it’s head around what is was supposed to be like. I was slobbed out on the sofa watching F1. My favourite sport, and nothing gets in the way …
The two toughest transitions. Middle management often get the blame for things going wrong in the organisation. Silo behaviour happening because department heads don’t play nice with each other; Turf wars; Filtering the flow of downward communication because of lack of clarity; Filtering upward communication to keep bad news from the top and make things …