Wednesday, March 13, 2019Posted by Tony LatimerStop Wasting Time on Conflicts
Too much time is wasted in resolving conflicts in the workplace. Conflict tends to escalate to the point of deadlock.
Huge amounts of time are wasted,
Time wasted by the lack of efficiency in getting the work done,
Time wasted in the work not getting done
Time wasted in managers trying to resolve conflicts
Probably the biggest waste of time: the time the people involved in the conflict spend talking about it. To themselves and to friends and colleagues.
Three people patiently listening to a colleague moaning about a conflict for 15 minutes over a coffee or a smoke break represents an hour of lost time.
Do the maths.
Coaching, working with people’s brains, is a perfect way to break the mental deadlock and start to create new thinking. Getting them to imagine how things would be if a conflict was resolved and triggering the thinking about ho everyone involved needs to behave differently to get there.
Of course you may need to tie this in with our previous session on performance management and ensure the people in the conflict are crystal clear that resolving the problem is NOT optional.